Frequently Asked Questions

What Shipping Methods Are Available?

Scout International typically uses UPS as the primary shipping agent. At our discretion we sometimes choose an alternative shipping agent such as Federal Express.

How Long Will it Take To Get My Package?

We aim to ship your order with embroidery within 3-4 business days of receiving it. Shipping times from our California warehouse vary depending on shipping zones but typically within 4-5 business days.

How Do I Track My Order?

Tracking information is provided on request with tracking numbers and delivery status. Please request tracking via email:

Who Should I Contact if I Have Any Questions?

Customer service is available by email at Phone support can be directed to : 213 921 4084

Do I Need an Account to Place an Order?

Orders can be placed without an account, however in order to qualify for the special discounted “Mathnasium” price, an account or password is required.