Frequently Asked Questions

Scout International typically uses USPS & UPS as the primary shipping agent. At our discretion we sometimes choose an alternative shipping agent such as Federal Express.

We aim to ship your order with embroidery within 3-4 business days of receiving it. Shipping times from our California warehouse vary depending on shipping zones but typically within 4-5 business days.

Tracking information is provided on request with tracking numbers and delivery status. Please request tracking via email:

Customer service is available by email:
Phone support can be directed to: 213 921 4084