Frequently Asked Questions

Scout International typically uses UPS as the primary shipping agent. At our discretion we sometimes choose an alternative shipping agent such as Federal Express.

We aim to ship your order with embroidery within 3-4 business days of receiving it. Shipping times from our California warehouse vary depending on shipping zones but typically within 4-5 business days.

Tracking information is provided on request with tracking numbers and delivery status. Please request tracking via email:

Customer service is available by email at Phone support can be directed to : 213 921 4084

Orders can be placed without an account, however in order to qualify for the special discounted “Mathnasium” price, an account or password is required.